Returns Policy

Returns, Exchanges & Cancellations

We gladly accept returns, exchanges and cancellations.

Please contact us within 30 days of the delivery of your order.

Dispatch items back within 30 days of delivery to the Returns Address below, including the delivery note that you received with your order, and please write on it the reason for the return.

Conditions of Return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returns Address:

Alex Prevost
Return: ARTMEXICO
E-PickPack Ltd
Unit 12 March Place
Gatehouse Industrial Area
Aylesbury
HP19 8UG

Non Returnable items:

The following items Custom or personalised orders can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for them. 

Questions about your order?

Please contact us if you have any problems with your order.